PlantLore

PlantLore Terms of Service

Last updated: 31 October 2026

These terms are an agreement between you and WiseRock (“we”, “us”), KVK 93580126, Hendrik-Ido-Ambacht, the Netherlands, for the PlantLore app. By installing or using PlantLore you accept them. If you do not agree, please do not use the app. Our Privacy Policy explains how we handle your data and is part of these terms.

1. What PlantLore is

PlantLore identifies plants from photos, assesses a plant’s health, suggests care, reminds you to care for your plants, offers a light meter and a water calculator, and answers plant questions through an AI assistant, the Botanist. It is a consumer app for hobby plant care.

2. The advice is an estimate, not a professional opinion

• Identifications and health assessments come from automated image analysis. They can be wrong. Compare the result with the reference photos and, when in doubt, ask a professional.
• The Botanist is an AI. Its answers can be incomplete or wrong. Verify before acting on them, and before using any chemical treatment read the product label and follow the rules where you live.
• Pet and child safety: a plant shown as safe is not a guarantee. Keep plants away from pets and children when unsure, and in an emergency call a vet or a doctor, never the app.
• Care schedules, the light meter and the water calculator are estimates from general rules; a plant’s real needs depend on its own conditions.

To the extent the law allows, we are not liable for the loss of a plant or for harm that follows from relying on the app’s estimates or on a treatment it describes.

3. Your account

• You can use PlantLore as a guest or with Sign in with Apple. A guest garden belongs to that phone; create an account to keep it across devices.
• You are responsible for what happens under your account. Keep your device secure.
• One person per account. You must be at least 16, or have a parent’s permission.
• You can delete your account at any time in Settings. Deletion is immediate and cannot be undone. Deleting your account does not cancel a subscription: cancel that in your Apple ID settings first.

4. Free use and fair use

• The free features come with a limited allowance of identifications, health checks and Botanist questions. It does not renew, and it is counted per account and per phone, so reinstalling the app or starting a new guest account does not renew it.
• Premium has daily and monthly fair-use limits for each of these. The current limits and your own usage are shown under Settings › Usage. We may change the limits; the app always shows the current ones.
• Do not try to get around the limits, for example with automated tools or several accounts. We may suspend accounts that abuse the service.

5. Premium subscriptions

• Premium is sold as auto-renewing subscriptions (yearly, monthly or weekly), bought through Apple’s App Store and billed to your Apple ID. The price is shown in the app before you buy, in your local currency.
• Where a plan includes a free trial, the length of the trial and the price after it are shown on the purchase button. Charging starts when the trial ends unless you cancel at least 24 hours before that.
• A subscription renews automatically for the same period at the price shown unless you cancel at least 24 hours before the end of the current period. Manage or cancel it in your Apple ID settings; Settings › Subscription › Manage subscription in the app takes you there. Cancelling stops the next renewal and you keep Premium until the end of the period you paid for.
• Refunds are handled by Apple under the App Store’s rules; we cannot issue them ourselves.
• On a new phone or after reinstalling, use Restore purchases in the app.
• If a price changes, Apple tells you in advance and you can cancel before it applies.

6. Your content

• Your photos, notes and questions remain yours. You give us the right to process them as needed to provide the service, including sending them to the providers named in our Privacy Policy.
• Upload only photos you have the right to use, and photograph plants, not people.
• The identifications, care guides and answers we produce for you are for your personal, non-commercial use.
• Do not use the Botanist for unlawful, abusive or unrelated purposes. We may refuse or limit chat use.

7. Acceptable use

Do not reverse engineer the app, access it with automated tools, interfere with the service, try to reach other users’ data, or resell access.

8. Availability and changes

We may change, add or remove features. The app depends on third-party providers that may be unavailable at times. We aim for a reliable service but do not promise uninterrupted availability. If we ever discontinue the app, we will give reasonable notice so you can export your data.

9. Intellectual property

The app, its design, its name and its content belong to us or to our licensors. Reference photos and other third-party content belong to their owners and carry their own credits and licences.

10. Liability

To the extent permitted by Dutch law, we are not liable for indirect damage, for the loss of a plant, or for damage that follows from relying on the app’s estimates, and our total liability to a subscriber is limited to the amount that subscriber paid us in the twelve months before the claim. Nothing in these terms limits our liability for intent or gross negligence, or any right that consumer law gives you and that cannot be excluded.

11. Termination

You end the agreement by deleting your account. We may suspend or terminate an account that breaks these terms, with notice where that is reasonable.

12. Apple

The app is distributed through Apple’s App Store. Apple is not a party to these terms and has no obligation to provide support or maintenance for the app; we are responsible for the app, its content and any claim about it. If the app fails to conform to a warranty, you may notify Apple and Apple may refund the purchase price to you; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not in a country under a United States embargo and not on a United States list of prohibited parties. Where these terms are silent, Apple’s Licensed Application End User License Agreement applies.

13. Governing law

Dutch law governs these terms. Disputes go to the competent court in the Netherlands. If you are a consumer in another EU country, you keep the protection of your own country’s mandatory law and the right to go to court there.

14. Changes to these terms

We may update these terms. The date at the top tells you when. A change that matters to you is announced in the app before it takes effect; using the app after that means you accept it.

15. Contact

WiseRock, Hendrik-Ido-Ambacht, the Netherlands. KVK 93580126. Email: plantzen.ai@gmail.com